Support

App support

Something not working, or a question about your account? Write to us and a person will answer.

support@thefreedomblueprint.io

We reply within one business day. To get you a fix faster, tell us your account email, whether you are on iPhone or Android, and what you were doing when it went wrong.

The sign-in code never arrived

Signing in sends a one-time code to your email — there is no password to remember. If it has not appeared after a minute, check your spam folder, make sure you typed the same address you signed up with, and request a new code. Codes expire, so always use the most recent one. Still nothing? Email us and we will look at it from our side.

My lessons are still locked

If you have joined a program and the lessons have not opened up, tap “Refresh access” on any locked screen — that re-checks your membership. If it is still locked after that, email us with the address you used when you joined and we will connect the two accounts.

A video will not play

Lesson videos stream, so they need a live connection. Try switching between Wi-Fi and mobile data, then close and reopen the app. If one specific lesson is broken, send us its name and we will fix that video.

Reporting something in the community

Every post and comment can be reported, and any member can be blocked, from inside the app. We review reports and act within 24 hours. If something needs attention sooner, email us directly.

Questions about your membership

Anything to do with joining a program, moving between programs, or your membership agreement is handled by the coaching team rather than by app support. Email us and we will put you in touch with the right person.

Your data and your account

To close your account, or to ask for a copy of what we hold about you, start here:

The Freedom Blueprint, LLC · 300 Elizabeth Trl, Murphy, TX 75094, United States